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[Jdelbarba]

Walrus,

As I wait with bated breadth to see if someone from Best Buy responds to my post (which clearly won't happen for several more days--if it does at all- since it is the weekend), I have thought whether or not to reply to your post.  As you can see, it was only you and another dissatisfied customer who responded.  I too research everything first.  I too looked at the Best Buy website prior to posting.  However, perhaps you missed the clause in my posting noting that Best Buy carried the 2tb item recently.  It was only within the last few days that it seemed to disappear from the website.  I thought a couple phone calls with Best Buy could help me understand what happened.  I was wrong.  

With respect to your suggestion that it takes "3 to 5 business days (Monday - Friday) . . ." to answer any question, it would appear that you somehow are attemting to justify this response time on behalf of Best Buy.  I have also seen you mention this in other postings.  I will take your response as your attempt to be helpful.  But Best Buy's response time is by far unacceptable.  This is not about instant gratification.  This is about customer service.  Why do we have to wait 5 business days to get a response from someone who may or may not address our issues?  Who may or may not hang up on us?  Who may or may not transfer us to the wrong department?  This is not some mom and pop operation.  We are talking about a multi-national corporation with 12.1 Billion in sales this last quarter.  Please.  Perhaps Best Buy could address and expedite some of its customer relations issues on a more timely basis?  How is this - perhaps Best Buy could hire more people?  Perhaps Best Buy could invest in some further training (if there is training at all?)?  I could go on.  What  I will say is that it is no wonder the stock tumbled 15% this last quarter.   

After taking a look around on this collective Vent Site, I was obviously wrong to expend anymore time and energy on this issue after I confirmed that my apple store carried it.  Clearly, other people have spent an inordinate amount of time attempting to resolve larger issues than mine and to no avail.  With respect to all of those people, here is some free advice.  I would save your time and energy.  Instead, I would drive down to your local court house, fill out a small claim action against Best Buy, and put this in front of a judge.  It is not that difficult.  I would bet that you will get Best Buy's attention.  And with what I have gleened from this site, you probably will get better results than waisting your time on this site. 

Good luck!

[Jdelbarba]

Walrus,

As I wait with bated breadth to see if someone from Best Buy responds to my post (which clearly won't happen for several more days--if it does at all- since it is the weekend), I have thought whether or not to reply to your post.  As you can see, it was only you and another dissatisfied customer who responded.  I too research everything first.  I too looked at the Best Buy website prior to posting.  However, perhaps you missed the clause in my posting noting that Best Buy carried the 2tb item recently.  It was only within the last few days that it seemed to disappear from the website.  I thought a couple phone calls with Best Buy could help me understand what happened.  I was wrong.  

With respect to your suggestion that it takes "3 to 5 business days (Monday - Friday) . . ." to answer any question, it would appear that you somehow are attemting to justify this response time on behalf of Best Buy.  I have also seen you mention this in other postings.  I will take your response as your attempt to be helpful.  But Best Buy's response time is by far unacceptable.  This is not about instant gratification.  This is about customer service.  Why do we have to wait 5 business days to get a response from someone who may or may not address our issues?  Who may or may not hang up on us?  Who may or may not transfer us to the wrong department?  This is not some mom and pop operation.  We are talking about a multi-national corporation with 12.1 Billion in sales this last quarter.  Please.  Perhaps Best Buy could address and expedite some of its customer relations issues on a more timely basis?  How is this - perhaps Best Buy could hire more people?  Perhaps Best Buy could invest in some further training (if there is training at all?)?  I could go on.  What  I will say is that it is no wonder the stock tumbled 15% this last quarter.   

After taking a look around on this collective Vent Site, I was obviously wrong to expend anymore time and energy on this issue after I confirmed that my apple store carried it.  Clearly, other people have spent an inordinate amount of time attempting to resolve larger issues than mine and to no avail.  With respect to all of those people, here is some free advice.  I would save your time and energy.  Instead, I would drive down to your local court house, fill out a small claim action against Best Buy, and put this in front of a judge.  It is not that difficult.  I would bet that you will get Best Buy's attention.  And with what I have gleened from this site, you probably will get better results than waisting your time on this site. 

Good luck!

[rwillen]

Total revenue is meaningless. There's two things that matter:

1) Net earnings

2) Net earnings compared to the same quarter last year.

BB is down from last year on both, which explains the drop in stock price.

[ShockSystem]

Total net earnings in this upcoming year end (2012) will hopefully show a fall from (just completed 2011) past year. I think that this last (2011) years thousands of "ethereal and magically canceled" holiday orders and the fact that they charged credit cards and held funds until the following "year" a few days later to boost last quarter sales numbers will be reflected in the backlash of consumer hatred and slower sales for this (now current) year.

I was a long time customer that (like everyone else mentions) spent many thousands of dollars, and I want others to see why I have a venomous, seething, burning anger and hatred of this crappy company. When I hear the mere mention of the possibility someone I know making a purchase at Best buy it sends me into a profanity laced, turrets syndrome like tirade of mouth frothing angry ranting, and I'm sure others feel exactly as I do.

I don't see people forgetting easily the appallingly bad level of customer service and near fraud on the part of BestBuy, when it comes to major electronics sales this year. I hope and wish to see consumers truly irritated and willing to move to other vendors for product. When Bestbuys own forums have an entire section: holiday 2011 for damage control due to horrifically bad order fulfillment and customer interaction and they can't keep up with it, I don't think they will escape unscathed.

My only want after my own dealings with Best Buy this last year, if for them to tank horribly and disappear from the planet in an incinerating ball of caustic hatred for the level of complete and total incompetence in handling business and customer matters. My experience had nothing to do with holiday shopping, however I know of no one that was satisfied with their best buy "Black Friday" / Cyber Monday orders. My experience was with warranty coverage and I now have a vehement hatred of Best Buy and will now do anything in my power to discourage people from spending money with the company. I think many others feel the same way, and I hope it shows in total sales for 2012, driving the company into an apocalyptic, flaming demise.

[Walrus]

Wow. What an interesting read. Here I saw the title "Good Luck to All - Remember that Best Buy had 12.1... " and simply wondering what the rest of the title was, clicked on it. Only then to find the entire post is addressed to me. Had I known the entire title I would have passed it over, but now I became interested to read the rest. Thanks for mentioning the 2tb; I could not recall who you were until that line.

Yes, I did read your clause noting Best Buy's website had listed it recently. Not knowing what recently was, I gave my response.

Yes, my 3-5 business days "suggestion" was to let on that responses are not as immediate as some people have previously thought they should be. Its a common theme on forums to assume that there are paid trolls sitting drooling over all the posts, eager to provide answers to every single one minutes after they get posted. I just let people know that the response time here is only slightly faster than snail mail.