Premier Silver Membership

[brookfieldjim]

First time poster.  I'm not sure if anyone has a suggestion, but I went to my local Best Buy on Saturday to use a coupon for the 50% off Samsung Washer/Dryer in the Premier Silver Booklet I received a few weeks back.  Unfortunately, I was told that I would not be able to purchase the units because they were coming up out of stock (from the warehouse) on the computer (and the the back of the coupon stated that items must be in stock).  This is not my issue as I completely understand the policy.

Over the last week, I've stumbled across a number of message boards discussing this particular deal, with many people claiming that they were able to get this deal with a scanned copy of the coupon and without a Premier Silver membership (thus reducing the stock and my chance to take advantage of this incredible deal). 

Does anyone have any suggestions for who I can talk to or email at Best Buy to make them aware of this and possibly prevent it from happening again in the future?

[Sarah-BBY Community Connector]

Hi brookfieldjim,

Thank you for being one of our Premier Silver Reward Zone members and I am sorry to hear that you were not able to take part in our special as hoped, per the terms and conditions.

Regarding the possibility of being able to use this promotion without meeting the proper qualifications, such a situation shouldn’t be possible, however, I certainly welcome you to send me any information you have by private message and I will make sure it is looked into for future quality purposes.  Sound good? 

You can send a private message to me by clicking on the “private message” envelope in the upper right-hand corner of the page and then composing a new message to my username “SARAH-BBY”

Thank you and have a great weekend!