Premier Silver Membership

[Sladedt]

Thanks. This would be helpful if the silver premium line operators could help with all of Best Buy services. They told me I needed to call Geek Squad number directly and call Reward Zone directly for help with that- were they inaccurate?

[afrothunder87]

I could be wrong but I think the premiere silver line is really only for questions regarding that particular program so you would still have to call the other numbers for direct with help in their particular areas.

I don't always agree with Crystal but in this instance I do when it comes to the loyalty program. You do get benefits but they are not going to make your appointment any sooner. The rental car example is not the same. Waiting ten more minutes to get your car is totally different than forcing a paying customer to give up his already scheduled appointment just because you think you should have that day and have spent more money than them.

[Sladedt]

Thanks Best Buy employees and former employees.  I'm out.  Not enough benefits and horrible customer service (waited 65 minuted to connect with a live person at Geek Squad, emailed Best Buy and asked for a response 2 weeks ago and nothing as of yet) to justify my loyalty.    They dont treat customers well.

[Kelly-BBY Community Connector]

Hello Sladedt,

Thank you for all of your patience.  I apologize for the great delay in my response as this is certainly not typical and I am sorry that I was unable to provide you with a reply earlier.

I was able to locate what appears to be your Reward Zone account and it seems that there are several purchases from 2011 attached to your account.  I regret any misinformation you may have been given.  I can certainly understand your concern with the lack of communication you have been shown as this is not the type of service we hope to provide to our customers. 

I greatly appreciate your feedback!  I will ensure that I pass this information along to our Reward Zone and store teams so they may be able to review this in detail as we are always looking for ways to improve and I appreciate your perspective. 

I do want to further review your Reward Zone account with you to ensure that it is fully up-to-date.  I have sent you a private message so we may be able to discuss the details of your account.  To check your messages please ensure that you are logged into the forum and click on the envelope icon in the upper right hand corner of the page.

I appreciate your time,