Premier Silver Membership

[edsanti29]

I was in and out of Best Buy this month shopping for tablets.  With the help of a very informative employee, I purchased an Acer A200.  Overall its a pretty good tablet, but I can't get over how terrible Skype is.  Bad mic, low sound.  I went back to Best Buy to return it.  I ran into the employee who has helped me with tablet shopping and I told him the problems I was having with it.  He suggested I keep the tablet for a while and wait for the update to Android 4.0 (ice cream sandwich) because it could just be a software issue.  He remembered that I was a Premier Silver Member and reminded me that I have 45 days to return the tablet.  I went up to customer service to ask about that, they were not sure, but was told no.  14 days for tablets and 45 days for everything else.  So I called the Best Buy 800 number and the rep thought 45 days also included tablets, but was not sure.  So again, I was transferred to customer relations.  I was on hold for a while and gave up and hung-up.  So I'm hoping to get to the bottom of this.  14 or 45 days for tablets for Premier Silver Members?

Thanks,

Edgar 

[CrystalWoW Valued Expert · Accepted solution]

It is 45 and does include tablets for premier silver members.

[Kelly-BBY Community Connector]

Hey edsanti29,

Thank you for reaching out to us!  I apologize for any conflicting information you may have received when attempting to find details regarding the Return time frame on tablets.  As CrystalWoW stated, the Return & Exchange policy is 45 days on all products for Reward Zone Premier Silver members.  You can find additional information regarding our Return & Exchange policy on our site here, http://bbyurl.us/RExP.

I hope this information helps; however, if you have any additional questions or concerns please feel welcome to reach out to me by clicking on the “Private Message” link by my name below.

Have a wonderful week,