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New Member
Posts: 3
Registered: ‎06-29-2016

Ipod Touch will not connect to wifi

My grandson's ipod touch has not been able to connect to wifi or internet for a while now. Any suggestions?

Trusted Contributor
Posts: 4,025
Registered: ‎02-25-2013

Re: Ipod Touch will not connect to wifi

check to make sure that airplane mode is set to OFF (it is on in the image) and that for Wi-Fi it is turned on and looking at your Wi-Fi

 

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New Member
Posts: 3
Registered: ‎06-29-2016

Re: Ipod Touch will not connect to wifi

the airplane mode is off and the wifi is turned on, still no luck
Posts: 7,466
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Registered: ‎09-29-2008

Re: Ipod Touch will not connect to wifi

Hey dawnj,

 

Unless the iPod is defective it sounds like it should be connecting to Wi-Fi just fine. Is the Wi-Fi network it is trying to connect to password protected? I could suggest bringing it into the Geek Squad precinct in your local Best Buy store to have an agent look at it.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎06-29-2016

Re: Ipod Touch will not connect to wifi

He got it in October, and it worked fine for quite a while; then all of a sudden it wouldn't connect.  We thought that maybe he had done something in the settings. Whatever the issue is, he hasn't been able to connect for a while now, will definitely take it in and have someone look at it.