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Posts: 3
Registered: ‎01-14-2017

why have my points not been added to my acct?

I purchased a ipad last week but no points are added
Posts: 8,991
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Registered: ‎01-03-2013

Re: why have my points not been added to my acct?

Hello JaniceAnzalone - 

Thank you for reaching out to us regarding your iPad purchase! I'm sure you've been enjoying your iPad this past week, and have been anxiously watching for your purchase to post. 

Purchases may take up to 20 days to post to one's account. Furthermore, you should keep in mind that if you paid by My Best Buy credit card and chose financing, you wouldn't receive points. Additionally, portions of the purchase paid for by gift cards or reward certificates wouldn't receive points either. 

If after this timeframe, you still aren't seeing your points when you believed you should have earned them, please feel welcome to reach out to me. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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