04-11-2017 09:20 AM
04-11-2017 01:53 PM
Welcome to the forum although I wish it were under better circumstances. It's discouraging to hear that your My Best Buy credit card may have been compromised, and that you had trouble having the issue fully addressed.
I'm glad to hear you addressed this with Citibank, the issuer of your My Best Buy credit card account, to ensure a new card was issued to you. However, Citibank would not have the ability to address the actual order. I'm sorry if you weren't made aware of this and if you had to make a second phone call to have the order intercepted before it was delivered.
You are likely correct in suspecting your order was automatically cancelled due to the fraudulent activity you reported on your account. With that said, I apologize for any hassle you may have experienced in store when trying to make your purchase.
Please know that I was able to locate your order and membership using the details you registered with the forum. I am sending you a private message with further information regarding your experience. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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