06-08-2017 02:50 PM
I just found 2 reward certificates expired. I used to be a Elite plus member and expire date tend to be 1 year from issue date. Now I am Elite member and assumed reward certificate has extended expire date if not one year. Expired certificates were issued 2-3 months ago. Apparently Elite member has no benefit on this.
06-08-2017 04:11 PM
Hi there natechae,
Finding two certificates to have expired would be incredibly disheartening! While I'm glad to hear you have experience with certificates that gave you a year to redeem them, you should know that your tier status has no bearing on a certificate's expiration date. Per our My Best Buy program terms, certificates expire 60 days after they are issued, unless otherwise noted. Unfortunately, we're generally unable to reissue certificates once they've expired. I apologize for any disappointment that this may cause you.
Using the details you registered with the forum, I was able to locate your membership. Please see that I am sending you a private message to gather some additional details. You may view your messages once you've signed into the forum by clicking the envelope icon in the top right corner of the page.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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