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Registered: ‎03-13-2017

reward Cert not showing up

I was sent 3 seperate emails with reward points for my oled tv purchase and reviews. i do not see them when i go to check out. I'm wanting to purchase the matching 4K player and want to apply my certificates. Can anyone help?

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Registered: ‎10-10-2012

Re: reward Cert not showing up

Hi Tremor1961,


Welcome to the Best Buy forum!


I literally jump for joy whenever I finally have enough points to generate a new certificate.  Who doesn't like to see the final total drop if even a little bit?  If you do have active certificates, then they should be displayed on the final screen of the checkout process on  Otherwise, you can redeem them in one of our stores.  After a quick review of your account, it would appear you were successfully able to redeem three certificates yesterday.


A potential reason why you may have had trouble accessing those certificates at first was because you had two active My Best Buy™ accounts with the secondary account being linked to your account.  This is where I would usually suggest we perform a merge, but since secondary account has zero activity I have gone about canceling it.  You now have one active account that is linked to your account.  Let us know if you have any other questions.


Thank you for connecting with us and for being a My Best Buy™ member.

Derek|Senior Social Media Specialist | Best Buy® Corporate
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