Points, Policies & Certificates

[cyberlarry]

Please be advised that I returned an Imac and trackpad the end of november and I have not been returned the 3250 reward zone points I used toward this item and it is now the middle of january. I have sent two emails and no reply to either, even though the auto-answer says within 72 hours. Can i get a little help Please!

Thank You

[ichris93]

I am having the same issue, only my purchase was in December. 

[mrddean]

I just created a new topic before seeing this. I am sorry since my complaint is so small, only a $5 Rewards Certificate, but I was told it would be returned/refunded to my Rewards Zone Account, it has only been a week, but I have received nothing.


Looks like my measly $5 rewards certificate and your 3250 Rewards Points are treated the same.

[cyberlarry]

This got what I consider to be GREAT action! I wrote about the problem last nite and I got my points today. Thank You very much and I wil continue to deal with BEst Buy in the future!

THANKS AGAIN

[ichris93]

You're are lucky. I still have not heard anything about mine.

[cschwab69]

I am not sure if there is a stated time for when returned items points show back to your account, mine is now coming up on two months!   I have contacted customer service, not heard a peep!   Then there is the Feb 1st reset day where all unused points get "zeroed" out and you basically lose them all.   A Little frustrating to say the least.  This combined with my store experiences that last couple of visits, I find myself going there less and less, not buying anything, or even interested in stopping in and browsing, and I use to look forward to going in my local store and browsing at least once a week if not more.

Charlie 

[ichris93]

cschwab69 I know what you mean. It is getting very tiring. I still have not heard about my refund either. It takes a while to get $20 in rewards and now it seems like I will not be getting it back at all. What is wrong with Best Buy, they used to be so much better.

[Karina-BBY Community Connector]

Hello cyberlarry,

I appreciate you taking the time to post on the forum; I noticed that you were able to get your points reissued by our Account Maintenance team.

Our business team is aware of the delay in the return of certificates and we are working to improve your future experience.

Thank you for your time,