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New Member
Posts: 4
Registered: ‎08-11-2017

purchase history, reward points, warranty information missing on my account page

i have a purchase of $5,340.75  & $3,214.20 that ive been trying to take care of for way too long. I'm sick of trying to deal with the idiots at the store. I believe someone has entered my receipt on their personal account from the store or something. I've been told too many different stories of this that and the other. 

 

I want some answers or i will NEVER shop at best buy again.

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New Member
Posts: 4
Registered: ‎08-11-2017

Re: Can you please advise me on how to file a complaint about a store experience?

i bought (3) surface pro 3's and the only history of the purchase is the receipt i have in my hand. its been more than a year and i still havent been given my reward points either. 

Posts: 7,740
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Registered: ‎10-10-2012

Re: purchase history, reward points, warranty information missing on my account page

Greetings dsmith9702, and welcome to the Best Buy forum,

 

There is no doubting that two purchases totaling more than $8,000 could result in a lot of points, so I can understand feeling frustrated if neither is attached to your My Best Buy™ account.  A problem we may encounter though is the age of each purchase.  A purchase made more than 180 days ago cannot be reported as missing.  It could turn out that both purchases are already attached to your account and may just not qualify for points.  I cannot say for sure without first reviewing your account.  Please send me a private message with the below information, by clicking on the blue button in my signature, and I will see what I can do to help.


Name

Phone #
Email address

My Best Buy™ ID #

Receipt pin #s or order #s

 

How Do I Report Missing My Best Buy™ Points?

 

Thank you for being a member of the My Best Buy™ program. Smiley Happy

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-11-2017

Re: purchase history, reward points, warranty information missing on my account page

Well I've been reporting it for yrs now and nothing has EVER been done
New Member
Posts: 4
Registered: ‎08-11-2017

Re: purchase history, reward points, warranty information missing on my account page

They don't show on my account. A week ago was the first time I've ever been able to log in..
Posts: 7,740
Topics: 326
Kudos: 164
Blog Posts: 0
Solutions: 446
Registered: ‎10-10-2012

Re: purchase history, reward points, warranty information missing on my account page

Please send me a private message with the information listed above and I will take a look at your account.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!