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Posts: 1
Registered: ‎03-19-2017

never got back my $10 rewards certificate after return.

Dear Best Buy,


Used a $10 rewards certificate in store on 3/3/17 then returned on 3/7/17.


Its now 3/19/17 and still haven't received the $10 back into my account.


Please help!



Posts: 9,801
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Registered: ‎01-03-2013

Re: never got back my $10 rewards certificate after return.

Hello EdwardLy - 

It's wonderful to hear you redeemed a certificate with us, although I'm discouraged to hear the purchase may not have worked out for you as you returned it just a few days later. Generally certificates should be returned to an account within 6 business days. It seems you're a few days beyond this timeframe, and I apologize if you haven't received it yet. 

Sadly, I wasn't able to locate your membership with the details you registered with the forum. Please see that I am sending you a private message to gather some additional information. Once you sign into the forum, you may check your private messages by clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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