Points, Policies & Certificates

[redneckpoet]

I had trouble ordering an item and had to place an order over the phone. This was on the 24th of last month. The phone agent didn't ask for my rz number. I have already received the item and have tried many times to add the transaction but it always says can't find the transaction. I e-mailed customer service, no reply within a week. Sent another e-mail a week ago and still no response. I'm really getting tired of the poor customer service from best buy both in store and online. How can I get my points added?

[redneckpoet]

any help?

[Kelly-BBY Community Connector]

Hey redneckpoet,

I apologize for the delay in receiving a response!  I was able to locate your account, as well as your purchase from the 24th of January.   I have gone ahead and attached this purchase to your account, which should post to your account approximately 35 days from the order date. 

I hope this helps; however, please feel welcome to reach out to me with any additional questions or concerns you may have - you can send me a private message by clicking on the “Private Message” link by my name below. 

Thank you for all of your time!