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Posts: 1
Registered: ‎07-16-2017

Zero points earned on purchase

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I purchased some DVDs on 6/27 and got zero points earned on purchase of $53.96. Can you tell me why I have not been credited and make the adjustment to my account. I spend lots of money with bestbuy. My email address the account number is under is {removed per forum guidelines} and first name is Chris.

Thanks

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Registered: ‎01-03-2013

Re: Zero points earned on purchase

Good afternoon Rokafellaz - 


Earning 0 points on a purchase would be disappointing, especially if you were anticipating points for the purchase. With that said, there are a few forms of payment that make a purchase ineligible for points, which include portions of purchases paid for by gift card or reward certificate, or when choosing a financing option when paying with a My Best Buy credit card. You should keep in mind though, that while you don't earn points for financing, those purchases should still count towards tier spending while gift cards and reward certificate redemptions don't. For more information, you may wish to review our My Best Buy program terms

Using the details you registered with the forum, I was able to locate the purchase in question. It appears that you paid for the purchase entirely with a gift card, so you were correctly awarded 0 points. I apologize for any disappointment that this may cause you, but hope it clarifies your experience. If you have any other questions, please let me know. 

Regards,

Tasha|Social Media Specialist | Best Buy® Corporate
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