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Registered: ‎01-03-2013

Re: Elite Plus member - Certificates automatically issued

Hello Patty - 

Thank you for reaching out to us regarding the certificates that were issued. Please take a moment to review my previous responses to this thread. 

At the end of every February, tier statuses expire. If you haven't spent the required amounts to retain your Elite or Elite Status, your tier status would revert to our Core status. At that time, your banked points would be converted to certificates as our Core tier doesn't receive the benefit of banking points. I apologize if you were unaware of this. 

Please feel welcome to review our 2017 My Best Buy Tier Expiration FAQ and reach out to me via private message if you have any further concerns. 


Tasha|Social Media Specialist | Best Buy® Corporate
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