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Posts: 7,904
Topics: 90
Kudos: 254
Blog Posts: 19
Solutions: 298
Registered: ‎01-03-2013

Re: Elite Plus member - Certificates automatically issued

Hello Patty - 


Thank you for reaching out to us regarding the certificates that were issued. Please take a moment to review my previous responses to this thread. 

At the end of every February, tier statuses expire. If you haven't spent the required amounts to retain your Elite or Elite Status, your tier status would revert to our Core status. At that time, your banked points would be converted to certificates as our Core tier doesn't receive the benefit of banking points. I apologize if you were unaware of this. 

Please feel welcome to review our 2017 My Best Buy Tier Expiration FAQ and reach out to me via private message if you have any further concerns. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-25-2017

Rewards certificate

[ Edited ]

hi my name is James {removed per forum guidelines}, and I have a few questions about my rewards. I was an Elite member and I guess that my Elite status expired recently this month, but I really dont understand why that forces my reward points to automatically be turned into the certificates. I earned those points when I was still Elite so I should have a year to use them, not be forced to use them in 2 months.  I was saving my $125 for my upcoming phone upgrade later this summer. $125 is a lot of money and not just a $5 certificate. I had 6250 points saved up and that would be very upsetting if that was just taken from me. Is there a way that those certificates can be extended? Either that or reissue the certificates with a new expiration date. I have already emailed your online support exactly one week ago with no response. Thank you for your time and please reply back.

Member
Posts: 22
Registered: ‎10-23-2016

Re: Rewards certificate

Hello James

 

When  your membership was changed to normal membership the ability to bank points is not there.  As a normal member the best is issue at $20.  Banking is only for elite and elite plus members. 

New Member
Posts: 2
Registered: ‎03-25-2017

Re: Rewards certificate

Sorry but I was more looking for help from actual Best Buy customer support. I know the rules of the rewards members but I earned those points while I was an elite member and I refuse to forfeit 6250 points. Thanks anyways

Posts: 7,904
Topics: 90
Kudos: 254
Blog Posts: 19
Solutions: 298
Registered: ‎01-03-2013

Re: Rewards certificate

[ Edited ]

Hello James, 

Welcome to the forum! After having so many points converted to a certificate when you didn't expect it, I can understand why you would be frustrated. As you may have read in my previous responses, tier statuses expire at the end of February each year. At that time if you are converted to our core membership, you would no longer retain the ability to bank points, and banked points would be converted to certificates, as ChrisyB75 kindly mentioned. 


Unfortunately, we will not be able to extend the expiration date of these certificates or have them reissued. I apologize for any disappointment that this news may cause you. If you should have any questions, please feel welcome to reach out to me via private message. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 17
Registered: ‎03-29-2012

Qualify Best Buy Plus Rewards

I believe I have make more than $1500 purchases last year, but I lost my elite membership and now only as a normal member. Please check this problem. Thanks

Posts: 7,904
Topics: 90
Kudos: 254
Blog Posts: 19
Solutions: 298
Registered: ‎01-03-2013

Re: Qualify Best Buy Plus Rewards

Hello truelies, 

Welcome back to the forum and thank you for reaching out to us regarding your tier status. If you haven't already, please take a moment to review my previous responses. Please know that portions of purchases paid for by gift cards or reward certificates don't count towards your tier status. Given this information, if you still believe you should have qualified, please feel welcome to reach out to me via private message.

 

2017 My Best Buy Tier Expiration FAQ


Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!