07-16-2017 01:27 AM
07-17-2017 11:50 AM
Hello gbeaguilar -
Welcome back to the forum! My Best Buy members should have through the expiration date to use their certificates, so I'm discouraged to hear you may have been having difficulties. This usually stems from the time zone in which you reside. The certificates expire at midnight central time, so if you reside west of the central time zone, you may find yourself unable to redeem a certificate during the last few hours of the day. I apologize if you were unaware of this. For more information on this, please feel welcome to review our My Best Buy program terms.
With that said, I have some additional information I would like to share with you regarding your account via private message. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page.
|Tasha|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!