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Regular Member
Posts: 40
Registered: ‎03-13-2013
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Used a reward cert for a preorder, but it expires before release

I have a $30 reward cert that expires some time in Feb that I used for an online pre-order of the Nintendo Switch console that comes out March 3rd.  It appears as if the cert has already been used by this transaction...is that the case?  I'd hate for my pre-order to be cancelled because this cert expired before it was acutally used, much less the fact that I'd like the $30 applied to this purchase.

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Registered: ‎01-03-2013

Re: Used a reward cert for a preorder, but it expires before release

Hi AUSyTyIN - 

 

As your certificate was set to expire before the release of the item you pre-ordered, I can understand why you would be concerned about your pre-order cancelling. Please know that your certificate would be applied pre-tax, which is why it shows as redeemed on your end. You shouldn't need to worry about this affecting your pre-order. 

Regards, 
 

Tasha|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 40
Registered: ‎03-13-2013

Re: Used a reward cert for a preorder, but it expires before release

Not quite sure I follow the logic, but as long as you say it won't affect it, that's all I wanted to know.

 

Thanks!

Posts: 9,315
Topics: 107
Kudos: 288
Blog Posts: 19
Solutions: 387
Registered: ‎01-03-2013

Re: Used a reward cert for a preorder, but it expires before release

Hi AUSyTyIN - 

My apologies if I wasn't clear. Please know certificates are applied pre-tax, much like a discount. As the amount of the certificate has already been applied to the order, you should only need to worry about ensuring your credit card covering the remainder of the order has the necessary funds available once we begin fulfilling pre-orders near the release date. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!