09-13-2017 06:28 AM
I purchased a television that was supposed to net me 347 points for my My Best Buy rewards account, but the points are still in the pending phase even though I purchased the TV back on September 2. Any help with expediting this process would be much appreciated.
09-13-2017 07:52 AM
Good morning hms1160,
Welcome to the Best Buy forum!
The reason why those points are still pending in your account is because the TV was purchased on 9/2. As you may read in a lot of other threads on the forum, it can generally take up to 20 days for points for an eligible purchase to officially post to a member's account. You should see those points officially post to your account by 9/22. It is just a matter of waiting a little bit longer. If for some reason those points have still not posted after 20 days, then please feel free to send me a private message and I will see what I can do to further assist. A private message can be sent by first logging into the forum and then clicking on the blue button in my signature.
"Points will post to a member's account 15–20 days from purchase date, shipment date, or delivery date. If you return an item in a qualifying purchase for which you received points, we will deduct the corresponding number of points from your account."
Thank you for being a My Best Buy™ member.
|Derek|Senior Social Media Specialist | Best Buy® Corporate|
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09-13-2017 08:38 AM