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Registered: ‎04-13-2017
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Rewards points and elite counter issues

This is a problem that's been going on for a couple months without much resolution. On Feb 2nd I bought a laptop, and as part of the transaction I exchanged a laptop I'd bought a week or so beforehand that I ended up being unsatisfied with. I paid for the laptop with debit card, logged into my rewards, didn't put it on payment plan, etc. A couple weeks go by and when I check on my point balance it says that I've been awarded 0 points for the transaction, and in addition the amount of the laptop (between 1400-1500, I forget whether or not tax counts) doesn't show up on my elite status counter for the year.

 

I've called customer service several times over the course of about a month and a half now, and the people I spoke to were very nice and very helpful, but the problem just wasn't making any progress. Today I finally got an email saying they've awarded me points for the case I opened, but the points I was awarded total about half of the points I should have received and the dollar amount still isn't showing up on my elite counter. Wording on the email seems to indicate the case is considered closed they won't look into it any more unless I call again.

 

What steps can I take moving forward to get the rest of my points, as well as getting the money recognized on my elite status?

Posts: 8,240
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Registered: ‎01-03-2013

Re: Rewards points and elite counter issues

Hi there Emmahpence, 

Thank you for reaching out to us regarding your points and spending bar! I'm truly sorry to hear that such a large purchase isn't reflecting the points you believe you should have earned, nor is it reflecting in your spend bar for the year so that you may know where you stand to requalify for Elite or Elite Plus status. 

Using the details you registered with the forum, I was able to locate your purchase. Upon reviewing the purchase, and the associated purchases, it appears that it can be traced back to a purchase that wold not have earned points or counted towards your tier spending. This is likely where the issue derived from. 

Please see that I am sending you a private message with further information.You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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