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Posts: 3
Registered: ‎03-14-2017

Rewards certificate refund after return

I returned an item which I used rewards certificates to purchase, and it has been over 6 business days and I have not yet received a refund for the rewards points.  The purchase was returned on 3/3/16, and today is 3/14/16, and there is no sign of the returned points in my account as of this morning.  What can I do?


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Registered: ‎10-10-2012

Re: Rewards certificate refund after return

Hello David,


Welcome to the Best Buy forum!


It sounds like you may have read over some of the similar threads on the forum.  As you may have read, it can generally take 3 to 6 business days for a certificates point value to repost to a member's account following a return or cancellation.  Your 6th business day would be today (3/14) if the return was processed on 3/3.


It does not appear that points have reposted to your account yet, so I will be sending you a private message shortly to ensure it is up-to-date.  You can read private messages by first logging into the forum and then clicking on the little yellow envelope icon that is located at the top of the page.  I look forward to further speaking with you.


Return/Cancellation When a Reward Certificate was Used


Thank you for posting and for being a My Best Buy™ member.

Derek|Senior Social Media Specialist | Best Buy® Corporate
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