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New Member
Posts: 3
Registered: ‎03-15-2017

Rewards Points Not Showing

[ Edited ]

I made a purchase on 3/2 online; I have called customer services 3 times about my rewards points for this purchase, the points are not showing up pending. I contacted customer service on 3/14 and was told they would show up today, they are still not showing. I am highly frustrated because I have been dealing with Best Buy for over 10 years not and have never had any issues with the Rewards Points not show since Best Buy started the program.

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Posts: 8,848
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Registered: ‎01-03-2013

Re: Rewards Points Not Showing

Hello pwooten - 

Welcome to the forum! It's wonderful to hear you've been such a loyal customer over so many years. With that said, I'm sorry to hear you've had such difficulties with this order. If you usually see purchases pending much sooner, I can understand your concern.

 

Please know that purchases may take 15-20 days to post. I apologize if you were anticipating to see this sooner on your end, and if you were provided any misinformation. As this purchase was made on 3/2, please allow through 3/22 for this purchase to post. If you still don't see it on your end, please let me know! 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-15-2017

Re: Rewards Points Not Showing

Tasha

Thanks for the response.  I will update the Blog once the rewards post.

Peggy

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Registered: ‎01-03-2013

Re: Rewards Points Not Showing

Hi Peggy - 

Fantastic! I look forward to your follow up. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-15-2017

Re: Rewards Points Not Showing

Tasha

My missing rewards points posted this morning.

Thanks again,

Peggy

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Posts: 8,848
Topics: 103
Kudos: 331
Blog Posts: 19
Solutions: 365
Registered: ‎01-03-2013

Re: Rewards Points Not Showing

Hi Peggy - 

This is fantastic to hear! If you have any other concerns, please feel welcome to reach out. 

Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!