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Posts: 4
Registered: ‎03-09-2016
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Rewards Certificate - What if I want to return an item I used a certificate with

Rewards Certificate - What if I want to return an item I used a certificate with.

 

Does the money go back to the certificate? The certificate is expired now since I used it about a week before it was about to expire. So how does it work when I return the item? Do I get an extended period to use the refunded certificate?

 

Thanks for the help Smiley Happy

 

For clarification (I would have to look up the exact dates):

Purchased item on: 06/12

Certificate Expired on: 06/17

 

Posts: 8,995
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Registered: ‎01-03-2013

Re: Rewards Certificate - What if I want to return an item I used a certificate with

Hi there christianm - 

This is a fantastic question to ask before you go returning a device a certificate was redeemed on. You should receive the certificate back in 3-6 business days, though I can understand why this may be concerning if the certificate has expired. However, please know that the points for the certificate are what's actually returned, and thus a new certificate may be generated which would have a new expiration date. Keep in mind that certificates generally have 60 days to be redeemed before they expire, per our My Best Buy program terms. For more information, please feel welcome to check out our post below. 

 

Return/Cancellation When a Reward Certificate was Used

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎03-09-2016

Re: Rewards Certificate - What if I want to return an item I used a certificate with

Thank you! After 3 days of a notification that the return was received, the certificate went back to my rewards balance as points.

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Posts: 8,995
Topics: 103
Kudos: 295
Blog Posts: 19
Solutions: 374
Registered: ‎01-03-2013

Re: Rewards Certificate - What if I want to return an item I used a certificate with

Hi christianm - 

 

Fantastic! i'm glad to hear that your certificate was returned to you. Let us know if you need any further assistance. 

Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!