Points, Policies & Certificates

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I have over 2000 points that I'm trying to redeem to no avail.  Customer service is a joke..  When you call customer service they find your problem in a  manual and read what it says to the customer.. In my case the points are registared but I can't print out the certificate...  The standard answer from them is to check back in 24 hours....  Checked back five time with the same result.  I looked on the internet and found that I'm not the only person that has this problem...  It seems that if there is a glitch with your account there is no one there that know how to fix it or has the authority to do so.....  I am so dissatified with Best Buy that I doubt if I will shop there again or recomment Best Buy to anyone....

My 2c 

Joe M

[Kelly-BBY Community Connector]

Hey Joe,

Thank you for your patience! 

I regret that attempting to redeem your Reward Zone points has been less than ideal.  This is certainly not the service we hope to provide to our customers and I would absolutely like to review this with you.  If you could please send me a private message with the details of your Reward Zone account by clicking on the “Private Message” link near my name below, so I may be able to better assist you. 

I appreciate all of your time and look forward to discussing this with you!