03-08-2017 01:22 PM
Welcome to the forum and thank you for reaching out to us! Laptop purchases can be pretty significant, so I'm sure you've been carefully watching for the points. With that said, I'm truly sorry if you haven't seen them on your end.
Using the details you registered with the forum, it looks like the purchases were attached to a second My Best Buy membership. I would encourage you to check out our article below regarding merging accounts.
How to Merge My Best Buy Accounts
If you have any other qeustions, please let me know.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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