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New Member
Posts: 1
Registered: ‎03-18-2017

Reward certificate expired

Hello - I am sorry I couldn't redeem my rewards certificate of $30 as I was out of the country and it expired on 4th March. Is it possible to reissue it? Thanks!!!

Posts: 8,254
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Registered: ‎01-03-2013

Re: Reward certificate expired

Hello umeshsingh - 

Welcome to the forum and thank you for reaching out to us regarding your expired certificate! While I'm sure you enjoyed your travels, I'm sure you were incredibly disappointed to find your $30 certificate was no longer available to redeem upon your return. 

Under our My Best Buy program terms, certificates generally have 60 days to be redeemed, unless otherwise noted, and may not be reissued. I apologize for any disappointment this news may cause you. Please see that I am sending you a private message with further details. You may check your private messages once you've signed into the forum by clicking your envelope icon in the top right corner of the page. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Trusted Contributor
Posts: 4,196
Registered: ‎02-25-2013

Re: Reward certificate expired

That is unfortunate.  I believe there is a period of several months before they expire.

 

After losing a $5 certificate a few years ago I started leaving reminders on my phones calendar to remind me a few weeks early.

 

 

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Posts: 8,254
Topics: 94
Kudos: 278
Blog Posts: 19
Solutions: 322
Registered: ‎01-03-2013

Re: Reward certificate expired

Hi bobberuchi - 

What a fantastic idea to enter reminders into your phone for when certificates are about to expire!

 

Thank you for sharing! Smiley Happy 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!