06-13-2017 12:57 AM
06-13-2017 11:10 AM
Welcome to the forum! Customers should have a couple of options to set their certificate preference to, with Elite and Elite Plus customers gaining the option to bank their points. I'm sorry you may not have been aware that you could set this preference on your end.
Using the details you registered with the forum, I was able to see that you've already modified your preference to bank your points. This option should be fairly easy to see on your Rewards Overview page, as it is just above where current certificates should be listed, on the right. Once a certificate is issued, you should have 60 days unless otherwise noted to redeem it before it expires, per our program terms.
If you should need any further assistance, please let us know.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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