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Posts: 10
Registered: ‎09-06-2014

Reward Zone points Not re-posting

Anyone know how long it takes rewards certificates to re-post to your account after a cancelled order? I cancelled an order 9 days ago and I still haven't seen the certificates repost and it's delaying me getting my new order in.
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Registered: ‎01-03-2013

Re: Reward Zone points Not re-posting

Hi there cdames00 - 

Welcome back to the forum and thank you for reaching out to us regarding your certificate! When a return is made or an order is cancelled in which a certificate was redeemed on, it may take 3-6 business days for this to post back to your account. 


Return/Cancellation When a Reward Certificate was Used

Using the details you registered with the forum, I was able to locate your membership and I have taken the opportunity to review it. Please see that I am sending you a private message with further information. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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