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Member
Posts: 10
Registered: ‎09-06-2014

Reward Zone points Not re-posting

Anyone know how long it takes rewards certificates to re-post to your account after a cancelled order? I cancelled an order 9 days ago and I still haven't seen the certificates repost and it's delaying me getting my new order in.
Posts: 8,225
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Registered: ‎01-03-2013

Re: Reward Zone points Not re-posting

Hi there cdames00 - 

Welcome back to the forum and thank you for reaching out to us regarding your certificate! When a return is made or an order is cancelled in which a certificate was redeemed on, it may take 3-6 business days for this to post back to your account. 

 

Return/Cancellation When a Reward Certificate was Used

Using the details you registered with the forum, I was able to locate your membership and I have taken the opportunity to review it. Please see that I am sending you a private message with further information. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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