Points, Policies & Certificates

[smiller11692]

I'm building my daughter a Disney Movie collection I went by my local best buy today 1/8/12 to purchase Lady & the Tramp blu ray Disney Movie Rewards gave me a $8.00 off coupon I also had 40 dollars in reward certificates so I picked up 2 other movies and a Final Fantasy game for my Husband. I get to the line, got rung up handed over my coupon and certificates and was told I could not use them both at the same time. I asked why not and was told its Best Buy Policy. I do not think of my certificates as coupons those are money that I already spent my percentage back. I was not aware that I could not use Mf coupons and certificates together and just want to know if this true

[CrystalWoW Valued Expert · Accepted solution]

The store was incorrect. A community connector should be along soon to contact the store and make sure they are following policy correctly. As long as your total was over the amount so as long as your merchandise was over the total before tax and after manufacturer coupon, it should have been fine.

[smiller11692]

Thank you Crystal,