Points, Policies & Certificates

[thettunhan]

I had an online purchase on 11/24/2011 using my $60 (3000 Points)  Reward Certificate.

But I returned the item on 12/02/2011 at the store. The Customer Service Representative said the Reward Certificate should be Credit back into my Reward Zone in a few days.

I still haven't see my $60 (3000 Points) Credits back into my Reward Zone Account yet.

Order Date: 11/24/2011

Can someone please help?

Thanks

[thettunhan]

Can somebody please help?

I still haven't got my points refunded.

Thanks.

[alakalaka99]

I'm having the same problem from a purchase made around the same time as you. $15 coupon used in an online order I cancelled, and the points still haven't shown up.

I've emailed Best Buy twice with no response, and it seems like many people are having the same problem. 

[a22burnett]

I'm still waiting on $70 worth of certificate refunds. Anybody know how long this usually takes.

[iMrsSmartyPants]

I, too, am still waiting for a $40 (2000 point) refund on an item I bought in-store and returned within the week (bought it around 11/22 and returned it a week later)

[dmprince]

i canceled an order just now online. on the canceld page it shows credit as $0.00. but i used one $10 and $5 certificate.

[Karina-BBY Community Connector]

Hello thettunhan,

I am sorry for the delay you experience in receiving the refund of Reward Zone certificates for the order that you canceled.

While it typically takes up to 5 days for the certificates to be refunded, I was able to verify that the certificates did not successfully get refunded, and added them manually onto your account.
The points will show up under “Customer Satisfaction” and post in the next day or two in increments of $30.

Please let me know if you have any questions.

[Karina-BBY Community Connector]

Hello alakalaka99,

I see that your emailed was received successfully and the points have posted onto your Reward Zone account.

Feel free to reach out to me in case you have any additional questions.

[Karina-BBY Community Connector]

Hello a22burnett,

Thank you for posting your question, it usually takes up to 5 days for the certificates to be credited back to you Reward Zone account. In your case, I don’t see the refund of certificates, so let me look into your request closer.

[Karina-BBY Community Connector]

Hello iMrsSmartyPants,

I will be happy to make sure that the certificates get refunded to your Reward Zone membership, can you please send me a Private Message with more details regarding your purchase. If possible please include what you purchase and an estimate on the total.

To send me a Private Message, please log into the forums and then select the “Private Message” on my signature bar.

Have a great day