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Posts: 1
Registered: ‎04-16-2017

Reward Certificate not working. Certificate is not Expired

I have a $45 reward certificate and it exprires during the middle of May. However, when I go to the store and try to redeem it the cashier says that it isn't working. Also, the reward certificate is not expired. Is there a way I could get the certificate reissued? And maybe that would fix the problem. Looking for help. Thanks

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Registered: ‎01-03-2013

Re: Reward Certificate not working. Certificate is not Expired

Hi there katsuyuki45 - 


Welcome to the forum! It's wonderful to hear you are interested in redeeming your $45 reward certificate with us. With that said, I'm sorry to hear you had some trouble doing so in store. 

Using the details you registered with the forum, I was able to locate your information, and I see that the certificate is able to be applied on BestBuy.com without any errors, so there shouldn't be any issue in store either. However, I have a few ideas of what may have occurred. As such I'm sending you a private message. You may check your private messages by clicking the envelope icon in the top right corner of the page after you've signed in. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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