Add Product

Search Results:

Reply
Valued Member
Posts: 61
Registered: ‎03-21-2015

Reward Certificate Not Showing Up

I redeemed enough points for a $40 reward certificate over an hour and a half ago, as I was planning on pre-ordering an item.  I received the email with the certificate but it is not showing up online to let me use it for the order.  It is beyond ridiculous that it can take "up to an hour" for certificates to show up to use for an online order when I have an email with a certificate than can be used.  Moreover, the certificate provides a number to enter on the website, but there is no way to enter it.  I am constantly amazed at how much Best Buy seems to want to discourage people shopping with them.  I would like this issue fixed immediately.

Posts: 8,225
Topics: 94
Kudos: 277
Blog Posts: 19
Solutions: 319
Registered: ‎01-03-2013

Re: Reward Certificate Not Showing Up

Hi there ejhuffman - 

Redeeming points for certificates is always exciting, so I'm sure you were anxious to receive the $40 certificate, especially if you had a pre-order you wanted to use it on. 

While certificates often show up within minutes, it can take up to 24 hours for them to be processed. However, the certificate you received via email should be able to be entered manually when checking out on BestBuy.com as a guest. 

Using the details you registered with the forum, I was able to locate your membership. I'm glad to see your certificate has been redeemed. If you need any further assistance, please let me know. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Valued Member
Posts: 61
Registered: ‎03-21-2015

Re: Reward Certificate Not Showing Up

While I was finally able to use it on the website I find it wholly nonsensical and completely counterintuitive that I could walk into a store and use the certificate but an online order may require 24 hours for me to do so, unless I check out as a guest.  What possible reason could there be for me not to be able to enter the number if I am logged in?  For a technology company, Best Buy has some of the worst technology.

Highlighted
Posts: 8,225
Topics: 94
Kudos: 277
Blog Posts: 19
Solutions: 319
Registered: ‎01-03-2013

Re: Reward Certificate Not Showing Up

Hello ejhuffman - 

I apologize for any disappointment that this experience may have caused you. Please know that I've been sure to note your dissatisfaction with the delay you endured while waiting for your certificate to be issued. 


Thank you for posting! 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!