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Valued Member
Posts: 67
Registered: ‎06-12-2012

Reward Cert disappeared?!?

i just redeemed points towards a reward cert but when i logged back in the points are gone but the cert isnt showing up under rewards. I havent used the cert yet.Any ideas?

Valued Member
Posts: 67
Registered: ‎06-12-2012

Re: Reward Cert disappeared?!?

Well, I did receive an email with the cert so hopefully i can just show that. Historically, the certs have always shown, even after printing them, until used. I will try to use it via the email. 

Posts: 8,662
Topics: 100
Kudos: 319
Blog Posts: 19
Solutions: 354
Registered: ‎01-03-2013

Re: Reward Cert disappeared?!?

Hello mcinturf - 

Welcome back! It's awesome to hear you redeemed some points for a certificate. I'm sorry if you're not seeing the certificate on your end as quickly as you anticipated though. 

While certificates often show up within just a few minutes, they can take up to 24 hours. However, the certificate you received via email should be able to be entered manually when checking out as a guest on BestBuy.com. 

Using the details you registered with the forum, I'm pleased to see the certificate you generated has processed, and you've already redeemed it. If you need any further assistance, please let me know. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Valued Member
Posts: 67
Registered: ‎06-12-2012

Re: Reward Cert disappeared?!?

Thank you. Yeah, the email worked fine. 

Posts: 8,662
Topics: 100
Kudos: 319
Blog Posts: 19
Solutions: 354
Registered: ‎01-03-2013

Re: Reward Cert disappeared?!?

Hi mcinturf - 


Wonderful! I'm glad you were successfully able to use the email. If you need any further assistance, please let me know. 

Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!