03-07-2017 08:46 AM
Well, I did receive an email with the cert so hopefully i can just show that. Historically, the certs have always shown, even after printing them, until used. I will try to use it via the email.
03-07-2017 02:00 PM
Hello mcinturf -
Welcome back! It's awesome to hear you redeemed some points for a certificate. I'm sorry if you're not seeing the certificate on your end as quickly as you anticipated though.
While certificates often show up within just a few minutes, they can take up to 24 hours. However, the certificate you received via email should be able to be entered manually when checking out as a guest on BestBuy.com.
Using the details you registered with the forum, I'm pleased to see the certificate you generated has processed, and you've already redeemed it. If you need any further assistance, please let me know.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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03-09-2017 08:51 AM