Points, Policies & Certificates

[jdberry]

Hello,

I made a purchase of $106.99 on 12/28/11 and used $20 worth of reward zone certificates, which I returned, unopened, a week later to Best Buy. I received credit on my card; however, my $20 worth of certificates were not credited. That was six weeks ago. I have contacted customer service FOUR times on this issue and have received NO reply whatsoever.

The points STILL have not been credited. NO ONE has contacted me.

This is becoming VERY frustrating and is very, very unacceptable.

jdb

[U2NUMB]

This scares me as I returned an item 2 weeks ago where I used a 20 dollar reward coupon.

Come on best buy.. even at the bottom of your receipt it says that it will be returned.

jdb.. how have you contacted them? Curious as to what methods you spoke to them.

[jkaiseresq]

I am in the same boat...good luck...that's all I can say...

[Kelly-BBY Community Connector]

Hey jdberry,

Thank you for reaching out to us and for your patience!  I apologize for any disappointment you may have of encountered when you did not receive the $20 certificate back to your account or any reply.  

I was able to locate your account, as well as your certificates.  I have reached out to our Reward Zone team so they may be able to further review your account.  As soon as I receive any information, I will send you a private message.  

Please feel welcome to reach out to me with any questions you may have in the meantime.  You can reach out to me by clicking on the "Private Message" link by my name below.

Cheers, 

[Kelly-BBY Community Connector]

Hello U2NUMB,

I appreciate your time! I was able to find what appears to be your account and I have sent you a private message so we may be able to discuss your account in detail. To check your messages, please ensure that you are logged into your account and click on the envelope icon in the upper right hand corner of the page.

I look forward to speaking with you!

[Kelly-BBY Community Connector]

Hello jkaiseresq,

I appreciate you sharing your concern with our Community. I was able to locate your Reward Zone account and certificate. I have sent you a private message so we may be able to further discuss the details of your account. To check your message, please make sure your logged into the forum and click on the envelope icon in the upper right hand corner of the page.

Thank you,