Processed a Return or Cancellation after Redeeming a Reward Certificate
Q: If I redeem a reward certificate and then process a return or cancellation, will I get the certificate back?
A: The certificates point value (250 points = $5) should repost to your account following a return or cancellation.
Q: How long does it take for a certificates point value to repost to my account?
A: It can generally take between 3 and 6 business days.
Q: If the certificates full point value does not repost to my account after 6 business days, what should I do?
A: Please reach out to us on the forum or better yet send a private message to either Tasha-BBY or Derek-BBY.
Thank you for being a member of the My Best Buy™ program, and please read over the Program Terms if you have any other questions.