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Posts: 2
Registered: ‎06-15-2017

Return Rewards

[ Edited ]

Hello, 

 

So I originally purchased a TV on 6/15/17 using a coupon and 50$ in rewards, but it went on sale a week or so later so I went to do a price match on 6/28/17. Since I had used a coupon though it complicated things, but I happened to have another 50$ reward and another 10% off coupon. We ended up doing a return for the original and I repurchased the TV.

 

Now the rewards for the 2nd time I purchased the TV are showing, but I haven't gotten my original 50$ in rewards back or the negative points for the return. 

 

I'm sorry this may be a little confusing. 

 

Thank you!!

 

Taylor {removed per forum guidelines}

Posts: 8,426
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Registered: ‎01-03-2013

Re: Return Rewards

Hello Taylor, 

Welcome back to the forum, though I wish it were under better circumstances. While I'm glad to hear you were able to repurchase your TV, I'm sorry your original $50 in certificates may not have been returned yet. Typically certificates should be returned within 6 business days. 

Using the details you registered with the forum, I was able to locate your membership and confirm your certificates haven't been returned. Please see that I am sending you a private message with further details. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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