Add Product

Search Results:

New Member
Posts: 2
Registered: ‎06-15-2017

Return Rewards

[ Edited ]



So I originally purchased a TV on 6/15/17 using a coupon and 50$ in rewards, but it went on sale a week or so later so I went to do a price match on 6/28/17. Since I had used a coupon though it complicated things, but I happened to have another 50$ reward and another 10% off coupon. We ended up doing a return for the original and I repurchased the TV.


Now the rewards for the 2nd time I purchased the TV are showing, but I haven't gotten my original 50$ in rewards back or the negative points for the return. 


I'm sorry this may be a little confusing. 


Thank you!!


Taylor {removed per forum guidelines}

Posts: 9,933
Topics: 112
Kudos: 264
Blog Posts: 19
Solutions: 435
Registered: ‎01-03-2013

Re: Return Rewards

Hello Taylor, 

Welcome back to the forum, though I wish it were under better circumstances. While I'm glad to hear you were able to repurchase your TV, I'm sorry your original $50 in certificates may not have been returned yet. Typically certificates should be returned within 6 business days. 

Using the details you registered with the forum, I was able to locate your membership and confirm your certificates haven't been returned. Please see that I am sending you a private message with further details. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner. 


Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!