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Posts: 3
Registered: ‎05-21-2017
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Refund on my certificates

I returned a tablet on  7/9. I had used $30 in certificates for the purchase. The cashier told me it would take 3 days for my certificates to show up. It now has been 5 working days and they still are not in my account.

How long will it take to get this certificates back ?

Posts: 10,145
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Registered: ‎01-03-2013

Re: Refund on my certificates

Hello again pj1 - 

Welcome back to the forum! It's discouraging to hear that the tablet may not have worked out for you. When making a return in which a certificate was redeemed, the certificate may take 3-6 business days to be returned. As such, please allow through Monday for the certificate to be returned. If it still isn't able to be seen on your end, please feel welcome to send me a private message. For more information, please feel welcome to review the post below. 

Return/Cancellation When a Reward Certificate was Used


Tasha|Social Media Specialist | Best Buy® Corporate
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