Points, Policies & Certificates

[davethomasowns]

It appears I am having a similar issue.  Back in FEBRUARY (yes, 4 months ago,) I had to merge two RZ accounts into one primary account.  The website will not allow me to log-in or re-activate this account.  When I try to log-in I get an E02 error and when I try to re-activate it gives me an E23 error.  Every time I call for assistance, I get a new "back office escalation" email and then I never get another response.  They keep having me try the same things over and over again, the issue is my account, not my browser or email address, etc.  I have contacted the Best Buy “back office” through email reply, I have called RZ directly 11 different times, and I have 6 open cases, yet I still have no solution for my problem.  My whole issue is that I am currently owed over $120 in certificates (I have over 6000 posted points.)  I think it is quite ridiculous that it is taking almost 4 months to get help with my situation.  It wouldn't be as bad if I were actually getting responses like promised, but every single time someone from the"back office" team promises me a response within 14 days, I hear nothing.  Apparently I need to speak with someone higher in the company that can help me out yet when I call customer care, they transfer me to RZ (even when I ask them not to.) They obviously can not get my account activated, so I need someone to do something to get my $120 certificates to me.  Any advice?  Can one of the “connectors” PM and help me out?  Thanks in advance!

[Karina-BBY Community Connector]

Hi davethomasowns,

I apologize for the frustration you are experiencing with trying to access your Reward Zone account. 

To wait for months is unacceptable turnaround time, and I will work with all our partners to make sure that we have a resolution for you.

From what I can see, the transfer of points has been completed. The points were posted on 06/02/11 onto account ending in 872.

Now my next question is, have you tried to log into the site and activating successfully activated your new account?

Thank you,