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Posts: 1
Registered: ‎04-18-2017

Re: Reward Certificate not working. Certificate is not Expired

I just had the same issue. I am not sure what to do. I have copies of the certificates that say they expire May 11, 2017. When I logged in here though, it says I have no certificates. I should have two $25 ones and a $30 one. 

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Registered: ‎01-03-2013

Re: Reward Certificate not working. Certificate is not Expired

Hello AmyConverse, 

Thank you for reaching out to us regarding your certificates. I'm truly sorry to hear you had trouble redeeming them in store. With that said, there are several reasons a certificate may not be able to be redeemed, so I would be delighted to look further into this with you. 

Sadly, I wasn't able to locate your information with the details you registered with the forum. Please see that I am sending you a p rivate message. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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