Add Product

Search Results:

Reply
Regular Member
Posts: 32
Registered: ‎05-08-2013
Accepted Solution

Re: Missing rewards points

I noticed I'm missing points from a purchase on January 10. The receipt shows up in purchases but not in rewards history. Sending you a PM, Tasha. Hoping you can help.

Posts: 8,991
Topics: 103
Kudos: 294
Blog Posts: 19
Solutions: 374
Registered: ‎01-03-2013

Re: Missing rewards points

Hi there PSilver21 - 

Thank you for reaching out to me regarding your January purchase! It's discouraging to hear that your purchase may not have posted with the correct points. 

With the details you shared with me via private message, I was easily able to see this transaction indeed posted as 0. Please see that I am responding to your private message with further information. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!