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New Member
Posts: 4
Registered: ‎02-07-2018

Re: Missing bonus 2% grocery points

I'm having the same issue.

 

I only received a 1% bonus on all Grocery purchases from Oct-Dec of 2017. My account is short over 600 points. Your system is not calculating the Grocery Bonus correctly.

 

My grocery spending was:

 

Oct: $415.37

Nov: $501.26

Dec: $303.10

 

We already receive a 1% bonus on all purchases equal to 0.5 points / dollar. The promotion is for 3% back on on groceries from Oct-Dec of 2017. So, there should be a 2% bonus added equal to 1.0 points / dollar. So I should have received bonus points of:

 

Oct: 415

Nov: 501

Dec: 303

 

However, I only received:

 

Oct: 203

Nov: 247

Dec: 150

 

So, I'm missing:

 

Oct: 212

Nov: 254

Dec: 153

 

Total missing points = 619

 

Your system has a 2% bonus category for Gas & Groceries, but it is actually only gas charges. For example in Dec I had $303.10 in Groceries alone, but it is saying that my combined total for Gas & Groceries is only $56.62.

Posts: 10,440
Topics: 118
Kudos: 261
Blog Posts: 20
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Registered: ‎01-03-2013

Re: Missing bonus 2% grocery points

Good afternoon mzoppa, 

Thank you for reaching out to us regarding your outside spending bonuses! It's a great habit to keep an eye on these rewards to ensure they're posting correctly. With that said, I'm sorry if you feel they've been miscalculated. 

Please know that between the gas and grocery bonus, as well as the separate grocery bonus, you should be receiving the full 3% back. These points are calculated based on how stores and restaurants are categorized on the backend, which may cause a discrepancy between what you may be calculating and what the system calculates. 

At this time, please know that there would not be an error in the system and we would be unable to apply additional points for your outside spending. I apologize for any disappointment that this news causes you. 

If you should have any other questions, please let me know. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎02-07-2018

Re: Missing bonus 2% grocery points

 

No, there is an error in how these points are being calculated. I'm not making a mistake in catergoizing the purchases, I'm using the category totals listed on the rewards website.

 

You're first clue that something is wrong is that Gas and Groceries spending is showing as $56.62, when Groceries alone is $303.10. There is no way that Gas+Groceries is less than Groceries. Whoever set up the bonus calculation did so incorrectly.

 

The bonus could have been setup to add a 2% grocery and a 2% gas bonus seperately, but it was not. For some bizarre reason is adding a 1% grocery bonus, then it says it's adding a "Gas and Grocery Stores Bonus (additional 2%)," but this 2% bonus is actually only gas. Which is just as well becuase if this category was actually adding together gas+grocery purhases and assinging a 2% bonus then you would actually be overpaying an extra 1% in grocery as there is already a seperate 1% grocery categoy. For the "Gas and Grocery Stores Bonus (additional 2%)" category to work correctly, they would have needed to add the total purchases of gas+groceries in this category and remove the standalone 1% grocery bonus. They did not, and the net result is that groceries are only being assigned a 1% bonus.

 

Let's try a different approach here, and you can tell me how many total points I should have. 

 

This information is coming directly from the Best Buy rewards website for my 12/15 Visa Statement Summary

 

Purchases (1% back) $449.17

 

Gas Stations and Grocery Stores Bonus (addittional 2%) $56.62

 

Grocery bonus (addittional 1%) $303.10

 

Dining bonus (addittional 1%) $59.23

 

 

 

Given these numbers, please tell me what my total points for the month should be.

 

 

 

 

 

 

 

 

Posts: 10,440
Topics: 118
Kudos: 261
Blog Posts: 20
Solutions: 483
Registered: ‎01-03-2013

Re: Missing bonus 2% grocery points

Hello mzoppa, 

Based on my calculations, you received the correct number of points for December. You would receive 1 point per $2 on the 1% bonuses, and 1 point per $1 on the 2% bonuses. Please keep in mind you would round down on the dollar. I understand that the breakdown may be a tad wonky with the categories, however, your points appear to be calculating correctly.

Nonetheless, please know we've reached out to our support teams to confirm whether or not there is an error in the calculations and categorization.

Thank you, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Posts: 10,440
Topics: 118
Kudos: 261
Blog Posts: 20
Solutions: 483
Registered: ‎01-03-2013

Re: Missing bonus 2% grocery points

Good afternoon mzoppa, 

 

I hope you are doing well! Please know we are still awaiting word from our support teams on these bonus calculations. I'll be sure to follow up with you in the next few business days. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎02-07-2018

Re: Missing bonus 2% grocery points

[ Edited ]

I'll be very interested to see what your support team has to say. But in the meantime, you didn't answer my question about how many points I should have based on the numbers I gave you. You just keep saying everything is correct. Which is the same response I've seen to all the other posters who have mentioned this problem. Such as this post {removed per forum guidelines}

 

So using the information from your last post, 

 

"You would receive 1 point per $2 on the 1% bonuses, and 1 point per $1 on the 2% bonuses."

 

and the information on my purchases from the Best Buy rewards website.

 

Purchases (1% back) $449.17 

 

Gas Stations and Grocery Stores Bonus (additional 2%) $56.62

 

Grocery bonus (additional 1%) $303.10

 

Dining bonus (additional 1%) $59.23

 

 

My points should be:

 

Purchases  - 224

Gas - 56

Grocery - 303

Dining - 29

 

Total = 612

 

However, I received 457 points. I only received 150 for grocery which is a 2% back category which you state should be 1 point for each dollar spent. So, please explain how 303 x 1 = 150.

 

I also only received 27 for dining instead of 29.This is not the first time I'm seen the system shave points off from purchases, but it's been so small it wasn't worth the trouble of disputing it. I did however, make a point of using this card for groceries and gas to take advantage of this promotion, and expect the proper points to be applied. So, since you say my points were applied correctly, I would like you to send me a breakdown of the math used to calculate my points for my December statement.

 

Posts: 10,440
Topics: 118
Kudos: 261
Blog Posts: 20
Solutions: 483
Registered: ‎01-03-2013

Re: Missing bonus 2% grocery points

Hello mzoppa, 

It appears your grocery rewards calcuation, which clearly shows as an additional 1%, was done at 2%. You would have received approximately half the amount of points for the dollar total you spent, or 0.5 points for every $1 spent. 

I'll be sure to follow up more specifically with your points once I hear back from our support teams. In the meantime, your patience is greatly appreciated. 

Thank you for posting! 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎02-07-2018

Re: Missing bonus 2% grocery points

Yes, I know it "cleary shows as and addittional 1%" THAT IS EXACTLY MY POINT! the promotion was for an addittional 2% for 3% total.  2% is 1 point per dollar spent not 0.5 points, as you stated in your previous post. I spent $303 and received 150 points which is only 1% not 2%. I guess I'll just wait to hear back from your support team, as you have clearly shown that you don't understand this.

 

 

Posts: 10,440
Topics: 118
Kudos: 261
Blog Posts: 20
Solutions: 483
Registered: ‎01-03-2013

Re: Missing bonus 2% grocery points

Good afternoon mzoppa, 

While we haven't heard back on this yet, I wanted to let you know we're still working on this. I'll be sure to update you and look over your points with you once we have final word on this. 

Thank you, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 10,440
Topics: 118
Kudos: 261
Blog Posts: 20
Solutions: 483
Registered: ‎01-03-2013

Re: Missing bonus 2% grocery points

Hello again mzoppa, 

I hope you are doing well. Please know our support teams are still looking into this. I'll be sure to follow up with you next Monday if I haven't received word back by then. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!