Points, Policies & Certificates

[Nikkiekoala]

I am having the same problem! grrrr Nothing like make a $600+ purchase a NOT getting the RZ points for it.

[Karina-BBY Community Connector]

Hello Nikiekoala,

I went ahead and added you purchase onto your Reward Zone account on your behalf.

While I was reviewing your receipt, I notice that the reason why the purchase was not automatically added was due to not scanning Reward Zone card during the purchase.

I would like to suggest a couple of things to avoid the frustration of losing the points, First, you might want to let the cashier know if you don’t have your Reward Zone card with you, so that it can be located and added on your receipt. Or, you can always log into MyRewardZone.com and add the transaction information to be accounted for the purchase.

Thank you for your time,

[pbarr]

It would appear they had already attempted suggestion number two. I have a tip to add to the first suggestion. If your card is not scanned, verify that they have entered your information correctly. Whether you provide your phone number or RZ ID number, all it takes is one wrong digit entered and you're in the same boat. Generally they will confirm you are the person that comes up but not always.