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Posts: 22
Registered: ‎03-16-2011
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Re: Lost reward points

i purchased an item and used my $5 reward certificate. how long does it take to get the reward certificate posted back to my account so i can use it again? thanks

Posts: 9,211
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Registered: ‎01-03-2013

Re: Lost reward points

Hi there lbenson49 - 

 

I'm discouraged to hear that your purchase may not have worked out for you. With that said, I'm sure you've been anxiously awaiting the return of your certificate so you can plan out your next purchase! 

Certificates may take up to 6 business days to be returned to one's account. Using the details you registered with the forum, I was able to see you returned your purchase on 9/4. Please allow through Monday, 9/11, for the certificate to be returned. If you don't see it Monday night or Tuesday morning, please let me know and I'll be delighted to further assist. For more information on this, check out the link below. 

 

Return/Cancellation When a Reward Certificate was Used

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Posts: 9,211
Topics: 105
Kudos: 289
Blog Posts: 19
Solutions: 381
Registered: ‎01-03-2013

Re: Lost reward points

Hello again lbenson49 - 


I hope this reaches you well! Please know I've checked on your account again this morning, and sadly I don't see your reward certificate returned. I'm sending you a private message with further information regarding this certificate. You may check your messages once you've signed into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!