Points, Policies & Certificates

[Tseng]

I'm also having this issue. I cancelled a preorder on 6/5 that I used a $10 and a $5 coupon on, but they have not been reimbursed. Could someone get this fixed for me please?

[Karina-BBY Community Connector]

Hello Tseng,

I am sorry to read that you have not seen the points reappear onto your Reward Zone account after your return. Typically the points appear within 48 hours, but in your case I was not able to locate the purchase or the return.

To better look into your account, please send me a Private Message with the details of the receipt (Customer Service Pin Number) or if purchased online, the order number. Send me a message by selecting ‘Private Message’ on my signature.

Thank you for your time,