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New Member
Posts: 1
Registered: ‎03-08-2017

REWARD POINTS ISSUE

Hello I recently bought a new 4k and Protection plan, while I was checking out The home theater rep got my name to setup my Reward zone points. However he put it under what I believe is my Dads account. So now I think the rewards are going to my Dads email address, only issue is my dad gave me the only email address he knows for himself but when I try to log in it says no account with that email exists. 

 

So next I tried to apply the points to my account using the customer pin and sales total and it says that its being applied to another account. I need help getting this resolved Please. 

 

Thanks!

Trusted Contributor
Posts: 4,186
Registered: ‎02-25-2013

Re: REWARD POINTS ISSUE

Did you use your dads email address and phone number to try and set up your account?

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Registered: ‎01-03-2013

Re: REWARD POINTS ISSUE

Hello CodyWitherspoon - 

Welcome to the forum and thank you for reaching out to us! It's awesome to hear the sales associate set you up with your own My Best Buy membership! With that said, I'm sorry if it somehow still ended up on your dad's membership. 

I would be delighted to review your purchase to check what membership it's been attached to. Please see that I am sending you a private message to gather further information. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!