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Member
Posts: 11
Registered: ‎11-22-2014

Problems with Instore issue. Points not added to my account.

I purchased an iPad instore, the person asked me which account it was since there is two under my phone number. (which is another problem because I only have 1 account with said phone number) I told him the email it was, the propt screen showed my email and everything. It has not posted to my account. I tried to add it manually to my account and says the points have already been redeemed... like whats going on here? did it go to that other account? is someone phishing my reward points somehow? I used my BBY visa and chose 5% back which is why this bothers me.

The other account IS NOT MINE. So why is someone allowed to create an account with my phone number? And why did the points go to that account/a different account and not the one I chose.

I am at the point where I am going to just return this iPad.
Member
Posts: 11
Registered: ‎11-22-2014

Problem with rewards account on an order

I purchased an iPad instore, the person asked me which account it was since there is two under my phone number. (which is another problem because I only have 1 account with said phone number) I told him the email it was, the propt screen showed my email and everything. It has not posted to my account. I tried to add it manually to my account and says the points have already been redeemed... like whats going on here? did it go to that other account? is someone phishing my reward points somehow? I used my BBY visa and chose 5% back which is why this bothers me. 

 

I am at the point where I am going to just return this iPad.

Posts: 9,532
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Registered: ‎01-03-2013

Re: Problems with Instore issue. Points not added to my account.

Good morning Zalaki, 


Welcome to the forum and thank you for reaching out to us regarding your recent purchase of an iPad! Seeing two memberships available with your phone number would be pretty confusing, and quite frustrating if a purchase is added to an incorrect membership. I apologize for any frustration that this may cause you. 

Using the details you registered with the forum, I found the memberships in question. With that said, based on what I'm seeing right now, it would appear that both memberships may actually be yours. It's not uncommon for a second account to be made when you apply for a My Best Buy credit card.

 

I would like to look further into this with you, so I am sending you a private message. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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