Points, Policies & Certificates

[gmcman22]

Anyone else having problems accessing reward zone?  The system won't let me in on either the website or through the iPhone app, even though I know my information is correct.  I've tried resetting my password multiple times with no luck.  It recognizes my email address because I get the email confirmation for password change, but then when I go and use the new password to login it says the information doesn't match.

This has been going on for the last week and a half.

Anyone else?

I have reward zone certificates I'd like to use! 

[Karina-BBY Community Connector]

Hello gmcman22,

Thank you for posting on the forum, I see that our Account Maintenance team was able to address the reset issue that you were experiencing.

Our business team has pin down the issue, and I am happy that you have access your account.

If you have any additional questions, feel free to reach out to me.