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Posts: 11
Registered: ‎10-29-2013
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Pre-ordering and reward certificates

I searched and the most definitive post I could find was from late 2015, so I wanted to ask again in case any policies have changed since then.


I recently received $150 in reward certificates from a purchase using my best buy credit card. The two certificates auto-issued and expire 10/14/17. I'm planning on buying the Xbox One X, which doesn't release until 11/7/17 and pre-orders have not opened yet.


As the console has received the FCC approval it needed already, I expect pre-orders will go live prior to 10/14/17. If so, and I'm able to pre-order online, will I be able to apply the certificates to the pre-order - even though the console won't release until a month after the certificate expiration?



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Registered: ‎10-10-2012

Re: Pre-ordering and reward certificates

Greetings RubberDuckie86,


You can rest your weary head and apply your certificates to a pre-order for the Xbox One X when they are available.  Basically, a certificates expiration date is no longer a factor once a certificate has been applied to a purchase.  That would include pre-orders.  It would not matter that your certificates are set to expire before the official release of the Xbox One X in November.  If for some reason you were to decide to cancel the pre-order, then the point value for your certificates would repost to your account within 3 to 6 business days.  You could then convert them into new certificates with new expiration dates.


I hope that helps answer any questions you may have had.  Please feel free to send me a private message though if you do have any other questions about your account or the My Best Buy™ program and I will see what I can do further assist.  To send a private message, you would first want to login to the forum and then click on the blue button in my signature that is labeled "Private Message."


Thank you for connecting with us and for being a My Best Buy™ member!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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