04-04-2017 10:31 AM
Hello again truelies,
Welcome back! It's awesome to hear you were issued a $60 certificate, although I'm discouraged to hear you may not have a use for such a large certificate. Unfortunately, per our My Best Buy FAQ, we are not able to convert the certificates back into points or issue smaller certificates.
With that said, when reviewing your membership, I was able to see you've successfully redeemed this certificate. If you need any further assistance, please let me know.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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