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Posts: 1
Registered: ‎03-11-2017

Points issued but not available.

I made an online purchase on 2/4/2017. After a couple weeks, it showed that 447 points were issued. But my available points still show 175 (same balanced had before February 2nd,) and 0 pending points as of today. Why haven't those points been added to my 175? I should have another $10 certificate at this point since I should have 622 points. I called customer service but they did not give me an answer at the time.
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Registered: ‎01-03-2013

Re: Points issued but not available.

[ Edited ]

Hello Alpshep, 

Welcome to the forum and thank you for reaching out to us regarding your point balance! Generally if your point balance is lower than you anticipated, it is because a certificate was issued that you missed, or points were deducted for a return that ultimately left you with a negative point balance. 

Using the details you registered with the forum, it appears that you did have some returns in January. I apologize for any disappointment that this news may cause you. If you should have any other questions, please feel welcome to send me a private message. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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