03-11-2017 11:09 AM
03-13-2017 10:10 AM - edited 03-13-2017 10:11 AM
Welcome to the forum and thank you for reaching out to us regarding your point balance! Generally if your point balance is lower than you anticipated, it is because a certificate was issued that you missed, or points were deducted for a return that ultimately left you with a negative point balance.
Using the details you registered with the forum, it appears that you did have some returns in January. I apologize for any disappointment that this news may cause you. If you should have any other questions, please feel welcome to send me a private message.
|Tasha|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!